Refund policy

Returns & Exchanges

We want you to love your Zermank Apparel! Because every item is custom-printed and made specifically for your order, we encourage you to double-check our sizing guides before purchasing.

If you need to make a return or exchange for a different size, you have 14 days from the date of delivery to reach out. To qualify, shirts must be unworn, unwashed, and in their original condition. Because we provide free shipping on your original purchase, customers are responsible for the return shipping costs on exchanges and general returns. Please email us at support@zermank.com to initiate the process.

Damaged or Defective Items

If your shirt arrives misprinted, damaged, or defective, we will make it right immediately. There is no need to mail a defective item back to us. Simply email support@zermank.com within 14 days of delivery with a clear photo of the issue and your order number, and we will gladly send a free replacement your way.

Refunds

Once your returned item is received and inspected, we will process a full refund directly to your original payment method. Please note that depending on your bank or credit card company, it can take a few business days for the funds to officially post to your account.